Terms and conditions

Make sure to inform yourself about our terms and conditions of Surf Paradise Morocco before visiting Surf Paradise Morocco as guest or as volunteer, to don’t face any surprises during your holiday!

With each booking of activities or stay at surfcamp Surf Paradise Morocco, you will automatically accept our terms and conditions and the following terms and conditions automatically take effect:

Holiday contract

The person signing the booking form must read and accept these Booking Conditions. In the case of a group booking the group leader or « lead name » must have the authority to sign on behalf of everyone in the group. The lead name will be responsible for the full cost of the holiday including extra insurance, cancellations and amendment charges. No booking contract exists between Surf Paradise Morocco and the client until the booking form has been received. We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.

General

The guides reserve the right to change a previously indicated program, If this is in the interests of the group. Also, the guides reserve the right Participants to exclude (further) participation if, in their opinion, mental or physical problems reveal themselves to such an extent that the trip or course is considered or threatened in their judgment. This provision also applies in case of misconduct. All resulting consequences and costs are borne by the excluded. The person concerned is not entitled to a refund of the fee or part there of. As a participant from own Movement stops his trip prematurely or does not want to participate in a part of the trip, he / she is not entitled to a refund of the travel sum or part there of and may additional costs incurred by the participant.

Prices

All prices are in euros. Upon making your booking the price of your holiday will not normally be subject to change, however we reserve the right to increase or decrease prices due to variations in service charges, insurance/security levels or exchange rates. Once a booking has been made discounts cannot be applied retrospectively.

Payment  is to be made in 3 steps:

1. Deposit of 10% when making a reservation
2. Check in payment: you will pay the remaining 90% of your package
3. Check out: You pay the extra’s that you have booked for

Booking (Cancellation / Changing) reservation

A booking is made as soon as you click on the booking botton on the website or as soon as you send your personal details as confirmation. A reservation is confirmed if you did receive the booking confirmation with the dates & activities and details. Please always check your confirmation of your reservation details carefully!

The date reservated = is the date on your booking confirmation.
Please contact us immediately in case of a cancellation.

Following Cancellation Fees apply for accommodation & packages:
(In the event of cancellation of the agreement by the customer the following rules apply unless the parties have agreed otherwise at the conclusion of the agreement.)
–  More than 7 days before check in date, Free cancelation (you will receive your paid deposit from your reservation back with deduction of bank charges)
–  Between 7 and 1 day before check in date, 10% of total amount invoiced
–  Between 24 hours and check in date: 80% of total amount invoiced
–   After your check-in, 80% of total amount invoiced
–   Activities that has not been done/been used are not refunded unless the activity could not take place/was not offered as described. If an activity was not offered as described: please read our policy below.

Cancellation of single activities booked at the surfcamp (Activities that are not in package)
– Surfing: till 24:00 in the night in advance (free cancellation)
– Activity: till 24:00 in the night in advance (free cancellation)

Tip:
Do you not want to pay cancellation costs? Then take out a cancellation insurance when you book a trip. You can do this at any insurance company that offers cancellation insurance.

Please contact us immediately in case of a change in your reservation.

If an activity that has been booked for, is not done by the guest, due to his own considerations/motivation/illness while the activity is offered as described, the guest will not receive any compensation at check-out.

Sign up for activities
You can sign up for activities till:

– Surf & activity on the program: till 24:00 the night in advance
– Activity on request (activity not on the program) : till 24:00PM (the night in advance)
– Dinner: till 18:00
– Breakfast: between 09:00 and 11:00

From Surf Paradise Morocco we always recommend contracting travel insurance with third parties that can cover cancellation costs. We are not responsible in any case for an economic loss derived from any situation that involves the cancellation of the trip and we reiterate that the responsibility is to the contractor of the services.

Alterations to your holiday by Surf Paradise Morocco: It is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date.

It is worth mentioning that in no case will we reimburse more than 20% of the total amount of the reserved package for any reason the client cancels their vacations during their stay (after check in).
The amount of the deposit will not be refunded in any case if the date of the reservation is starting within 7 days when the client decides to cancel his vacation with us.

Our contract with you is deemed to be made at the offices of Surf Paradise Morocco, Tamraght, 80000, Route de Essaouira. All our conditions are subject to Moroccan Law.

Changing reservation
It is possible to change a reservation till 7 days before check in without any additional costs (changing activities, dates, room, amount of people). You can change the reservation by phone or by e-mail. The change in the reservation is confirmed as soon as you receive a booking confirmation from Surf Paradise Morocco. if the adjustment of the reservation is made between: 7 days before check-in to check-in or if you have already checked in, you must take into account extra costs.

If you want to change your package / activities / accommodation later as 7 days before check in, you should take extra costs into account.

Extra activities can be booked till 1 night in advance in the surfcamp

Liability

Surf Paradise Morocco is generally not liable for damage, theft, loss, injury or accident causing the participants, volunteers or visitors at Surf Paradise Morocco. Surf Paradise Morocco is not responsible for accidents, traffic obstacles, and delays of the means of transport, the consequent postponement of fixed dates and for any additional costs arising for the participant.
Also, no Liability for damage incurred by the participants by using any accommodation or materials provided by our organization, including hotels, surfing materials, etc. The participant of the surflesson/surfguiding/surf drop off/ surf material usage is fully responsible for all surf equipment that is given to them, any damages or lost items will be charged on the user / tenant. Neither can we be held liable for delay and / or damage by participants as organizers. due to mechanical breakdown, crossing over borders, Natural disasters (eg earthquakes), revolution, wars, strike, disease or other causes.

The participant/user is liable for all damaged, theft or loss of the materials provided by Surf Paradise Morocco. The participant/user has to pay the lost or damaged equipment.

Passport

Each participant is required to have a valid passport. For a trip to Morocco is required to comply with this requirement. If you can not show a valid passport upon arrival, you will be refused on your flight and upon arrival at the hotel.

Travel Insurance

Travel cancellation insurance is not included in the price. We recommend the conclusion of such, as well as luggage and travel health insurance. Participants are required to have a travel insurance. For travelling to Morocco you need to complete a travel insurance with world coverage! These obligations, which we set as a travel organizer, serve exclusively for the protection of the participant (due to high medical, S.O.S. or transportation costs). Inform yourself with your insurance company.

We offer a Surf Paradise Morocco surfequipment assurance to cover damage to surfequipment. You can book the surfequipment assurance online on the bookingspage of the website.

 Surf Paradise Morocco surfequipment assurance

The Surf Paradise Morocco surfequipment assurance is covering all damages to surfboards or wetsuits rented at the surfschool of Surf Paradise Morocco, during the surflessons, surfguidings, and surf drop off’s. The assurance is also covering any lost or theft items of the surfequipment of Surf Paradise Morocco. The assurance is not covering any physical injuries, or medical assistance. Also it is not covering any damages that are made outside the surf lessons, surf guidings or beach drop off’s. Neither it is covering any damages to surfequipment or physical injuries of other organisations or people. The surfassurance is valid for 1 week. The price for the surf assurance is 20,- EUR per week.

Participation of the program

Every customer need to sign up at least one night in advance of the program. Surf Paradise Morocco is not responsible for the decision of the customer that decides to not participate in the activities. It is the customers responsibility if he decide not to participate in connection with illness, motivation, delays, change of travel plans, wave conditions, or weather conditions. If the customer has registered the day in advance, and the activity continues, the full amount will be charged. If the customer want to sign up later than the time period specified above, the staff of Surf Paradise Morocco has the right to decide if the customer can participate the activity.

The customer who participates in the program with his own transport will receive a discount. This amount will be agreed in advance. If one arranges transport on its own but participates the program (such as surf lessons, surfing, day trip to paradise valley or imesouane) the calculated costs will be charged to the customer. Surf Paradise Morocco is not responsible for any delays of the customer.

Modification or changes of the course of an event/activity cannot be ruled out. Especially in case of wave shortage, circumstances beyond the control of Surf Paradise Morocco, staff shortage caused by sickness,  insufficient participants or danger caused by weather conditions the course of an event – such as surf lessons or other activities – might get changed or an alternate program might get offered.

In such cases the customer is not entitled to claim for proportionate or full reimbursement of the travel costs / price.

Physical Conditions

The participant acknowledges and agrees that Surf Paradise Morocco has no control in respect of weather, surf or other physical conditions during your stay at Surf Paradise Morocco. Surf Paradise Morocco is accordingly not liable for any loss, damage, inconvenience to any participant or any property of any participant arising from all or any of these factors.

Health & fitness

It is your responsibility to ensure you have a suitable level of fitness to undertake your surf trip or yoga retreat. Seek the advice of your doctor for specific health recommendations for travel to the region you are visiting and/or for any pre-existing health concerns. Surf Paradise Morocco reserves the right to ask for a current medical certificate stating you are fit to partake on a trip. Any medical expenses or related costs incurred during your trip are not the liability of Surf Paradise Morocco. if the guest cannot participate in the program due to illness, accidents, or physical condition (muscle pain, tired, etc.) we will not offer any compensation

Customer Property

Each participant is solely responsible and liable for safekeeping of all the property of the participant. Surf Paradise Morocco has no responsibility for any loss through theft, breakage or otherwise of any property of any Customer.

Termination

Surf Paradise Morocco reserves the sole and exclusive right to decide whether beach conditions, weather or other factors make any particular activity on a surf camp unsafe or inadvisable and Surf Paradise Morocco may terminate any camp at any time for any reason without refund.

 Refusal

Surf Paradise Morocco reserves the sole and exclusive right at its absolute discretion to refuse any person, including any Customer or volunteer, for any reason to participate in any surfcamp or any part of any surfcamp whether that person has previously paid for a surf camp or not.

 Equipment

Where Surf Paradise Morocco supplies equipment to all participant, Surf Paradise Morocco gives no warranty as to the condition or fitness of such equipment but will do everything in their power to ensure that adequate equipment is made available. The participant/user/renter will pay for all damage to equipment provided by Surf Paradise Morocco.

 Directions & Instructions

The participant must obey all directions and instructions from Surf Paradise Morocco’s staff and must not disturb other participants in any surfcamp or interfere with the Surf Paradise Morocco instructors’ ability to conduct the surfcamp in a safe and secure manner.

 Property

No participant/volunteer must damage, deface or remove any object from any beach or any of the equipment being used in Surf Paradise Morocco.

 Removal

Surf Paradise Morocco reserves the absolute right at its discretion to remove from the surf camp any customer who does not comply with these terms, without refund.

Inspections

Surf Paradise Morocco reserves the right to inspect any bag or other container brought to Surf Paradise Morocco by any Customer. Surf Paradise Morocco also reserves the right to inspect the rooms of the surfcamp.

Drugs & Alcohol

No Customer is permitted to bring any drug or alcohol to the surf camp without the express prior written permission of Surf Paradise Morocco.

Your own brought meals

At Surf Paradise Morocco it is not allowed to eat your own brought food inside the house. You can order food at the Surf Paradise Morocco restaurant or you can eat your own food in the garden or terrace.

Using the kitchen

Guests are not allowed to use the kitchen or kitchen equipment

Basic Requirements

The basic requirements for all participants/volunteers/surfers are that they must be able to swim and over, be of sound mind and in good health. Surf Paradise Morocco reserves the absolute right at its sole discretion to require any participant to undergo any test to assess whether the participant is capable of participating at Surf Paradise Morocco.

Medical Conditions

The participant hereby declares that the participant does not suffer from any medical condition which may prevent the participant undertaking the surf camp, including but not limited to acrophobia, epilepsy, dizziness, limb or back injury, angina or other heart condition, severe or uncontrolled asthma, visual impairment, depression or recovering from recent surgery.

At Own Risk

Each guest/volunteer/visitor/surfer participates Surf Paradise Morocco at his or her own risk. Surf Paradise Morocco take no responsibility for death or personal injury caused through the use of this service.

Personal Information

All personal information including name, contact number & email address is used solely for the purpose of the booking at Surf Paradise Morocco and will not be disclosed to anyone outside of surfcamp Surf Paradise Morocco.

Use of Pictures, Data and Data Protection

The participant consents that he/she will be photographed during events and activities and that Surf Paradise Morocco will use those pictures for marketing purposes. You can revoke this agreement in writing anytime. The customer agrees that the collected data will be used for purposes of market research and advertising. With regard to the registered data of the participants Surf Paradise Morocco shall be obligated to observe legal data protection and media law stipulations. In particular we will treat your data confidentially. The participant is authorized to revoke this consent in written form at any time.

 Access in the surfhouse

When staying in the surfhouse please note that the guests don’t have access to the kitchen and other private area’s of the property. Pets are not allowed, and smoking is forbidden. Also people that do not have a reservation in the surfcamp are not allowed to enter the surfcamp.

Links

This website may include links to other websites, which are not part of this website and are not operated or controlled by Surf Paradise Morocco. We are not responsible for such websites and their contents. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. We assume no responsibility or liability for third party websites including all information, services, etc provided on these websites.

Check-in Check-out

From 15:00 to 22:00 on the pre-agreed dates, check-in is possible.
From 07:00 to 12:00 on the pre-agreed dates, check-out is possible.

Surf Paradise Morocco is not liable for arrival to the surf camp and provide from the surf camp. We do, however, offer extra services such as: an airport transfer and a meeting point. The liability of the services starts from the moment of check-in and ends at the time of check-out.

Check in earlier than 15:00? It is possible that your room is not ready when the previous guests have not checked out yet. You can hand over your luggage free of charge at our service desk. You can check in from 15:00.
Check in later than 22:00? It is possible that our hosts are no longer present and only our night service is on duty. You can not check in anymore and your reservation will be put on a now-show. If you have communicated your late arrival in advance, you can still enter your room and check-in will take place the next morning.

Earlier check out than 07:00? If you wish to check out earlier than 07:00, you must pay the check-out the night before.
Check out later than 12:00? You check out at 12:00 and you can store your luggage for free at the service desk. You must leave your room at 12:00. If you do not leave your room at 12:00, an extra night will be charged in the price.

Transfers

Agadir Airport: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight. It may require additional waiting time at your airport or surf house. Sometimes our airport transfers are contracted to a specialist local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation. Surf Paradise Morocco take no responsibility for death or personal injury caused through the use of this service.

All transfer not to Agadir airport are booked on behalf of the client and no contract will exist between Surf Paradise Morocco and the client for the provision of this service. Surf Paradise Morocco accepts no responsibility for injury, loss, damage, accident, delay, irregularity or costs incurred that may arise from the use of these services.  Surf Paradise Morocco can give no guarantee of exact times or arrival or departure of any service and will not be liable for failure to make connections to other services.

 Luggage storage

You can leave your luggage at the service desk for free before your check-in and after your check-out. Surf Paradise Morocco is not responsible and liable for your stored luggage.

Services

When agreeing on the reservation trough the booking you can expect the following services from Surf Paradise Morocco:

1. You can stay in the agreed room as shown on the website, on the agreed dates. The room is clean and the beds are made. At Surf Paradise Morocco we distinguish between a private or a shared room. If you stay in a private room you will stay in one of our different private rooms, the rooms have different decorations and different views. If you stay in a shared room, you will get a bed in our shared room. The room is shared with a maximum of 8 people. The photos of the room may vary slightly due to aging of the photos on the website. The bathrooms at Surf Paradise Morocco are all shared with other rooms.

2. Surf Paradise Morocco offers the pre-agreed services. This with the terms and conditions in mind that may affect your reservation and stay in the surf camp.

3. The host will do everything to make your stay as pleasant as possible within the guidelines used. The host applies his code of conduct and adheres to the agreements made + terms and conditions. The host is never directly liable. Do you have a question or complaint? Then contact these hosts directly. These will immediately see if a solution can be found. Do you not find a solution with your host? Contact the manager.

4. Do you disagree about a decision?
Complaints can be sent by email within 3 weeks. Please add evidence + your story. Our committee will treat your complaint with care, to which a final judgment will be given.

 Payments

Payments must be made at the latest during the check-out. Payments can be done in cash (EUR, DIRHAM, DOLLARS) or with PayPal. Take into account that PayPal always calculate a extra fee of 5% above of the invoice. If the payment is not made at check-out, you still have 1 week to complete the payment (time frame depending on reason for payment arrears) . If payment is not made within this week/3days, administration costs of 15% will be added to the price. You are then legally in default and the unpaid invoice will be automatically forwarded to a collection agency in your country & police. The legal payment term will then be exceeded, and additional collection + legal fees will be charged to the guest.

 Deposit

A minimum of 10% of the complete reservation for each person. The deposit is NON-REFUNDABLE starting from 7 days before check-in. The deposit for all bookings is required to secure your booking. If the guest did not pay the deposit in 7days before the check-in the reservation becomes an ‘open reservation’. This means that your room(s) can be rented to third parties in case of full occupation of the surf camp.  Payment of a deposit indicates acceptance of the terms & conditions. Participants are responsible for checking all names, travel dates and arrangements are correct at time of confirmation. If there is a discrepancy Surf Paradise Morocco must be notified immediately. Subsequent changes may incur amendment and/or cancellation fees.